Legal · Draft for launch · Last updated 16 Sep 2026

Grievance redressal

If something went wrong with LockerPe itself — not with the other party to your deal — this is how to get it fixed, and by when.

Step 1 — Help desk

Write to help@lockerpe.com or message support in the app. You get a ticket number immediately and a first reply within 24 hours. Most issues are closed within 3 working days.

Step 2 — Grievance officer

Include your ticket number, the deal reference, and what outcome you want. The grievance officer's reply is in writing and explains the reasoning.

Step 3 — Beyond LockerPe

If you are still not satisfied, you may approach the consumer forum with jurisdiction over your area under the Consumer Protection Act, 2019. For data-protection complaints, the Data Protection Board of India. For a complaint about the bank holding the escrow account, that bank's own grievance process and the RBI's Integrated Ombudsman Scheme.

What this process does not cover

Disagreements between a buyer and a seller about a deal are handled by the in-app dispute process (mediator, then a human decision within 72 hours), because the money can only move according to the contract both accepted. This page is for complaints about LockerPe's own conduct or service.