Legal · Draft for launch · Last updated 16 Sep 2026
Refunds & cancellation
Short version: if the deal doesn't happen, the buyer gets every rupee back, with no fee, to the account it came from.
When a buyer is refunded in full
- The seller hasn't accepted the deal and the invite expires (7 days).
- Both sides agree to cancel before delivery.
- A dispute is decided in the buyer's favour.
- The seller cancels after the buyer has paid.
When a deal is split
If the buyer and seller accept a split offer, or a dispute is decided as a split, the escrow amount is divided as decided. The LockerPe fee applies to the seller's portion only.
Where the refund goes
Refunds are sent only to the account the payment came from. For UPI, that is the bank account behind the UPI ID used; for bank transfer, the paying account.
If that account is closed, the buyer must complete full verification and provide an account in their own name, verified by penny-drop and name match. We never refund to a third party's account.
Timing
Refunds are initiated within one working day of the decision or cancellation — by IMPS, or by NEFT or RTGS where the amount is above the IMPS limit — and usually land the same day. If the bank returns the transfer, we will contact you.
Fees on refunds
None. LockerPe charges nothing on a cancelled or refunded deal, in either fee mode. Any bank charges on the buyer's side are outside our control.
Cancelling after delivery
Once the seller has marked the deal delivered, the buyer can't simply cancel — they either approve, send the checklist back, offer a split, or raise a dispute. This protects sellers from buyers who take delivery and then withdraw.
Questions
help@lockerpe.com · or the grievance process.